Frequently Asked Questions
Payment & Delivery
How can I pay for products?
How can I pay for products?
We currently only support payment with CASH AT DELIVERY. This means that you pay the total fees to the delivery man when you receive your products.
We are working hard to add support for other payment methods, like Zain Cash and credit card options.
What currency do you charge with?
What currency do you charge with?
We charge with Iraqi Dinars (IQD - د.ع.).
How are my products delivered?
How are my products delivered?
All orders are processed within 1 business days, followed by 1-2 business days for delivery depending on your shipping address and governorate. Orders are not shipped or delivered on weekends or holidays.
For more information about shipping, visit our shipping details page.
What should I do if my order is delayed?
What should I do if my order is delayed?
All orders are processed within 1 business days, and shipped within 1-2 days depending on the shipping city and address. If your order is delayed beyond that, please contact our customer support team on live messenger chat or by messaging us on +964 783 555 5005 , we are available 24/7 and will be more than happy to assist you.
Can I group order uniforms for my healthcare center?
Can I group order uniforms for my healthcare center?
We will be more than glad to fulfill uniform group orders for your healthcare, beauty, or dental center. We can also customize the uniforms to reflect your identity by embroidering your center's name, logo, or any other arrangement.
To make a group order, contact our customer support team on live messenger chat or by messaging us on +964 783 555 5005 , we are available 24/7 and will be more than happy to assist and guide you through the ordering process.
How can I cancel my order?
How can I cancel my order?
To cancel your order, please contact our customer support team on live messenger chat or by messaging us on +964 783 555 5005 , we are available 24/7 and will be more than happy to assist you.
How can I make changes to my order?
How can I make changes to my order?
To make changes to your order, whether it be adding or removing products, changing the shipping address or any other changes, please contact our customer support team on live messenger chat or by messaging us on +964 783 555 5005 , we are available 24/7 and will be more than happy to assist you.
The package was delivered and it was not what I ordered.
The package was delivered and it was not what I ordered.
Please report the problem by contacting our customer support team on live messenger chat or by messaging us on +964 783 555 5005 , we are available 24/7 and will be more than happy to assist you and resolve the issue.
My product arrived broken or damaged. What do I do?
My product arrived broken or damaged. What do I do?
MedicoStore is responsible for any products damaged or lost during shipping. If you received your order damaged, please contact our customer support team on live messenger chat or by messaging us on +964 783 555 5005 , we are available 24/7 and will be more than happy to assist you and resolve the issue.
Please save all packaging materials and damaged goods before filing a claim.
I don't like the product. Can I return it after purchase?
I don't like the product. Can I return it after purchase?
Once paid for and received, orders cannot be returned unless they are included in manufacturer's warranty for which they can be returned for a replacement.
Using the Website
Why should I shop using the website?
Why should I shop using the website?
Shopping here through our website store has many benefits, including:
- Faster order processing time.
- Exclusive discounts, coupons & special offers.
- Direct access to all prices and sales without need to ask the sales team.
- Availability status of all products (in stock, almost out of stock, out of stock).
- Get notified by email if the product you like is back in stock.
Do I need an account to shop using the website?
Do I need an account to shop using the website?
No. You can use all the features of this online shopping website without creating an account.
Creating and using and account will allow you to keep a history of your orders, and you will be eligible to receive special offers and discounts from MedicoStore.
How do I buy a certain variation of a product?
How do I buy a certain variation of a product?
When shopping for a product that comes in multiple variations (colors, sizes, etc.), you will see a "see options" button. Clicking that button will take you to the product details page, which lists the brand and price of a product and swatches for the different options of this product.
Simply select the swatch combination you desire (e.g. select "small" from the size swatches and "black" from the color swatches), and you will be able to add that product to the card by clicking "add to cart".
How can I get discounts?
How can I get discounts?
Our website awards you with discounts for many actions you take. Subscribing to our newsletter and reviewing a product you bought are 2 easy ways to win some discount coupons.
How do I know which size to order?
How do I know which size to order?
Each product page features a size guide specific to the brand (like Skechers, Grey’s Anatomy, or Healing Hands). Since medical uniforms fit differently across brands, we recommend checking your measurements against the size chart provided in the product description before adding an item to your cart.
Can I filter products by specific features, like "stretch fabric" or "pockets"?
Can I filter products by specific features, like "stretch fabric" or "pockets"?
Yes! On our collection pages, you can use the sidebar filters to sort by fabric technology (such as 4-way stretch, moisture-wicking, or wrinkle-resistant) and specific styles (like Joggers or V-Necks) to find exactly what you need for your shift.
How do I view specific fabric composition and care instructions?
How do I view specific fabric composition and care instructions?
On the product details page, scroll down to the "Features" or "Fabric" section. There, you will find the exact blend of materials (e.g., Polyester-Rayon-Spandex) and specific care instructions to ensure your uniforms remain durable and color-fast.
